Question 1

Do you have a kidney specialist in the clinic?

Accepted Answer

Yes. Our integrated medical & dialysis centres provides both haemodialysis and outpatient consultations by our in-house kidney specialist and medical doctors.

Question 2

Can I visit the clinic & discuss care details?

Accepted Answer

Yes, do contact us (call/WhatsApp) at 8388 9674 for more information, visits to our centres and advice on how we can partner your care.

Question 3

Are dialysis patients allowed to travel overseas?

Accepted Answer

Yes, with the right care arrangements, patients on haemodialysis care could continue living their lives to the fullest. We would be happy to advice and coordinate on your care arrangements (e.g. holiday dialysis overseas). In addition, DaVita has a wide network of centres in USA and also neighbouring countries (e.g. Malaysia) which would allow a seamless continuity of your care. However, due to covid-19, at risk patients are advised to defer non-essential travel if possible.

Question 4

Can I pay using insurance & Medisave?

Accepted Answer

We have partnerships with many major insurance companies and national bodies. Just bring along your NRIC (for Singaporean & PR) or passport, or call us at call us to find out more.

Question 5

How am I charged for treatment?

Accepted Answer

You could be charged on a sessional or monthly basis (for recurrent care). We would be happy to provide financial counselling if you like an estimate of charges should you choose to partner DaVita for your care.

Question 6

What’s the claim limit for MediShield Life and MediSave?

Accepted Answer

Eligible patients may claim up to $1,000 per month for haemodialysis treatment from MediShield Life and up to $450 per month from their MediSave account.

Question 7

Is DaVita Singapore the preferred partner for any private insurer?

Accepted Answer

DaVita Singapore is the preferred renal care panel/partner for NTUC Income and Aviva Singapore. Please refer to the links for more information:   1) NTUC Income : https://www.income.com.sg/specialist-panel-preferred-partners    2) Aviva: https://www.aviva.com.sg/en/insurance/life-and-health/medicalspecialists/

Question 8

What are the payment modes?

Accepted Answer

We accept cash, Nets and Visa/Master/Amex payment modes.

Question 9

For new dialysis patients (e.g. from hospital)

Accepted Answer

Your medical social worker or renal coordinator could prepare the following for you and contact DaVita for your care placement, once the following information is complete: DaVita referral form (enclosed, to be endorsed by renal medical officer and above); Dialysis prescription Dialysis flowsheet of last 3 sessions Recent blood tests with serological results (e.g. for Hepatitis B) Any other relevant medical information (e.g. discharge, medication list etc)

Question 10

For existing dialysis patients (e.g. from other centres)

Accepted Answer

Please inform your existing centre on your intention to transfer and prepare the following information: DaVita referral form (enclosed, to be endorsed by renal medical officer and above); Dialysis prescription Dialysis flowsheet of last 3 sessions Recent blood tests with serological results (e.g. for Hepatitis B) Hospital memo or any other relevant information

Question 11

What to Prepare for First Treatment?

Accepted Answer

What to Prepare for First Treatment? Consider bringing along another family member/caregiver as we will be sharing plenty of information regarding your care (e.g. care options, financial counselling etc) Patients are advised to wear comfortable and warm clothing that would help access your fistula or catheter site (e.g. looser clothing or with buttons for easy access); Bring along your identification (e.g. NRIC); Relevant medical information (e.g. referral letter, latest dialysis prescription, blood tests, discharge summary, medication list etc); Relevant medications (e.g. recormon, venofer) Relevant financial information (e.g. your insurance policy) A typical dialysis session would approximately 4 hours – patients are advised to have their meals ahead of dialysis and refrain from meals during dialysis.

Question 12

Care routine

Accepted Answer

Part of your care routine includes regular blood tests and monthly rounds/consultation with our Nephrologist.